An executive assistant who already speaks your language

Intake, scheduling, client communication, and the recurring admin that fills your evenings. Run by a Registered Psychometrician who works in the field.

Start with an audit

Skip the six weeks of explaining

Hiring help usually means six weeks of explaining. Most practices give up somewhere in week three and go back to doing it themselves.

I’ve sat in the clinical chair. You won’t spend your Saturdays writing instructions.

Someone in a checked blazer holding a laptop and a folder

Where we start

A paid audit before anything changes hands.

You don’t hand a stranger your inbox on day one, and I don’t want to guess at what your practice needs before I’ve seen it work.

No logins change hands. It takes a few days. You keep the document whether or not you ever hire me for anything else.

What the audit covers

How inquiries arrive, and what happens to each one
Where a prospective client waits, and for how long
Which of your forms, emails and policies are doing work and which are decoration
What can be handed over safely, and what has to stay with you
What I’d do first, and what I’d leave alone

Inbox and intake

First response to inquiry email, within your own tone and boundaries
Screening questions and routing, so the calls that reach you are the right ones
Waitlist tracking and follow up
Referrals out, handled warmly when you’re full

Calendar and clients

Scheduling, rescheduling, and reminder sequences
No-show and cancellation follow up
Session prep packets and intake paperwork sent ahead of first appointments
Post-session resource sending, where you’ve prepared the resources

Documents and systems

Intake forms, consent documents and policy pages written in plain language
Notion or practice management setup so the same task isn’t rebuilt every month
Standard operating procedures for the things you currently keep in your head
Templates for the email you rewrite every week

The recurring small things

Invoices, receipts and payment follow up
Directory profiles kept current
Review requests, sent at the right moment
Research and admin errands that don’t need your license

Let someone else handle the money conversations

Out-of-network questions. Sliding scale. Missing payments. These are the conversations that follow a client into session and sit in the middle of the work. You can hand it over to someone outside the therapeutic relationship.

What I don’t do

I don’t write clinical notes, and I don’t touch anything that requires your license or your clinical judgment about a specific client. I don’t give your clients advice. If something reaches me that needs you, it reaches you the same day.

I also don’t take on work I can’t do well. If what you need is a bookkeeper or a billing specialist, I’ll tell you that before we start.

How this works

You get the scope in writing before you pay. It says what I’m delivering and by when, and it says plainly what I don’t control. Two rounds of revision are included. If something is missing or doesn’t match the scope, I fix it at no charge and it doesn’t count as a round.

Writing can start with a page before a retainer. Practice support starts with an audit of your practice’s processes.

Ongoing work runs month to month after the first two. Either of us can stop at the end of any month with no notice period and no exit fee.

I reply within one business day, Monday to Friday.

Most people who come here also need the writing

Practices rarely have only an admin problem or only a copy problem. If your online presence is also out of date, see what the writing work looks like.

Tell me what you need